Satisfaction guaranteed – or your money back!
At LightIgnite, we strive to deliver useful, cost-effective digital products that exceed your expectations. Sometimes it’s hard to know exactly what you’re getting until you’ve bought it, though – and nothing is more infuriating than a purchase that doesn’t live up to the hype.
That’s why we offer a 30 day money-back guarantee.
It’s our promise to you that you’re getting the product and support you’ve paid for, and it’s a promise to ourselves that we’ll continue to pump out high-quality products our customers will be proud to build their business on.
How do I request a refund?
Simply email us at firstname.lastname@example.org with order details, or request the refund via your account dashboard.
I’d call it “no-questions asked” but that would be a lie. If our products don’t meet your expectations I want to know why so we can do better in the future. I’ll ask you to be brutally honest and look forward to hearing your feedback (though you’ll still get a refund if you don’t provide any).
Exclusions and limitations
This refund policy is applicable to one-time product (themes, and plugins, and other resources) purchases and the first 30 days of monthly VIP membership service only. Custom development services, such as (but not limited to) PSD to LightCMS or website tweaks, are not subject to this refund policy and are instead covered by the terms of our development agreement and our website warranty.
Annual VIP membership plans are non-refundable (in part or in whole). I encourage you to sign up for a free trial (when available) or single month of VIP service before upgrading to an annual VIP membership.
We reserve the right to deny repeat refunds to individuals or companies we feel are abusing this refund policy.
Changes to the Refund Policy
We may amend this policy from time to time. Purchases are subject to the refund policy in effect at the time such purchase is made.
Questions about this policy?
A company is only as good as their word, and I trust that our generous Refund Policy will give you peace of mind when purchasing from LightIgnite. If you have any questions or concerns please feel free to contact me directly to discuss them!